Orders & Services

Q: Do you offer gift wrapping?

A: Yes, we love being part of your special moments. If you’re buying a gift, simply email our support team right after placing your order, and we’ll wrap it beautifully for you.

Q: Can I change or cancel my order?

A: We try to process things efficiently. If you need to make a change, please email us within 24 hours. If your package hasn't left our studio yet, we’ll happily adjust it for you.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and Apple Pay. We want your experience to be as smooth as the objects we share.

shipping & tracking

Q: When will my order ship?

A: Good things take a little time. Since many of our pieces are handcrafted or produced in small batches, please allow 3-5 business days for us to prepare and inspect your order. We will email you the moment it’s on its way.

Q: How long does delivery take?

A: We work with reliable express carriers to ensure your items arrive safely. Once your order is dispatched, shipping typically takes [7-15] business days depending on your location.

Q: How can I track my package?

A: As soon as your order leaves us, you’ll receive an email with a tracking link. You can follow your object’s journey comfortably from your phone.

return & exchange

Q: What is your return policy?

A: If something doesn’t feel right, you may request a return within 14 days of delivery. Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect.

Q: What if my item arrives damaged?

A: Please contact us within 7 days of delivery with your order number and clear photos. After reviewing the issue, we’ll arrange an appropriate replacement or refund.

  • Safety Checkout

  • Global Shipping

  • Express Delivery

  • Quality Assured