Here you’ll find the information you need about shipping, order tracking, returns, and exchanges. We keep the process simple and clear, so you know what to expect before and after placing an order.
SHIPPING
Free Shipping
We offer free shipping on orders over $199.
For orders under $199, shipping fees will be calculated and shown at checkout before you complete your purchase.
Order Processing Time
After your order is placed, please allow 3–5 business days for us to process and prepare your items for shipment.
Business days do not include weekends or public holidays.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Please make sure your email address is entered correctly at checkout so you can receive order updates.
Track Your Order
You can track your order using the tracking number provided in your shipping confirmation email.
If you need help tracking your order, please use the order tracking entrance on our website or contact us with your order number.
Shipping Time
After your order has been shipped, delivery usually takes 10–15 business days.
Please note that processing time and shipping time are separate. The estimated delivery time begins after your order has been shipped.
Returns & Exchanges
Return Requests
If you would like to request a return, please email us at support@some-objects.com with your order number and the item you would like to return.
We will review your request and reply with the next steps.
Return Window
Return requests must be made within 14 days of receiving your order. Items must be unused, undamaged, and returned in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.
We will do our best to make it right.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please request a return first and place a new order after your return is approved.
Return & Refund Policy
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, please contact us at: support@some-objects.com with your order number and the reason for return. We will reply within 1–2 business days with return instructions.
Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.
Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 5–10 business days.
Damaged or incorrect items:
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will help resolve the problem as quickly as possible.
Non-returnable items:
Custom-made items, final sale items, gift cards, and used or damaged items caused by the customer are not eligible for return.
For any return or refund questions, contact us at:
support@some-objects.com